|
Privacy Policy
We are not a marketing company;
we are a Candle company. Your
information will not be sold or
distributed to any other third
party.
Shipping and Handling and
Returns
We attempt to ship your order
with in 48 hours. Allow 2-4weeks
for shipping. Larger orders make
take longer to ship. We offer
the following shipping methods:
Orders shipping out side of the
USA
All shipping cost for package
out side of the USA must pay
full shipping and any taxes
before order will ship. Once
package is ready to be shipped
we will send an invoices of the
total shipping cost - Already
paid shipping to be paid by the
buyer before order will be
shipped. Any order out side
of the US will not be refund for
unpaid shipping cost.
Free shipping offer do not
valued when shipping out side of
the USA.
DHL&
Priority Mail
Orders out side the USA will be
billed the shipping total - what
shopping cart total once order
is ready to ship. No refunds on
orders where total shipping cost
are not paid.
Our
Guaranteed
We aim for complete customer
satisfaction. We guaranteed you
will love your candles
If you are not happy with any
candle just let us know With in
90 days. all candles must be
returned in good on used
condition. For a new candle of
equal or lesser value or refund
.All refund are scent by check
or money order 30 days from date
requested.
(minus any shipping charges) a
25% Restocking fee may apply to
large and special orders
If your candle comes broken
I f you have breakage in your
order, please contact the
shipping carrier IMMEDIATELY.
You must save your original
packaging materials in order to
File a claim. You as the package
receiver are responsible for
filling any Damage/breakage
claims. Proof of breakage must
be made to carrier, So it is
imperative all original
packaging materials are saved.
We cannot Replace breakage due
to shipper at our expense. All
item leave use in EXCELLENT
condition and responsibility for
the package ends when it leaves
our hands. Any refused shipments
will be billed shipping charges
and a 25% Restocking fee will be
incurred.
Our Business Philosophy
The objective of our business is
to provide a high quality
product And reliable service for
our customers. We hope you will
enjoy visiting Our web site and
using our products as much as we
enjoyed making
Them for you. For more info on
your Business email:
info@coolcandle.net |
